Your Privacy Matters to Us

Welcome to SERVIT – Local Experts Marketplace ("SERVIT", "we", "our", or "us"). SERVIT is an Android application that connects users with verified local service professionals for a wide variety of home, personal, and business services.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have in relation to it.

This policy applies to all information collected through our Android mobile application and any related services, communications, or features offered by SERVIT.

If you have any questions, please contact us at servitcare@gmail.com. If you disagree with this Privacy Policy, please discontinue use of our app.

We collect only the information necessary to provide and improve our services. Below is a complete overview of what we may collect:

Personal Identification Information

Location & Address Information

Device & Technical Information

Activity & Service Information

We collect your information only for specific, legitimate purposes. Here is why each type of data is needed:

Name, Email & Phone Number

To create and maintain your SERVIT account, verify your identity, enable secure login, send important service notifications, and allow service professionals to contact you regarding your bookings.

Profile Photo

To personalize your account profile and help service professionals identify you at the time of service delivery. This is optional — you may choose not to provide one.

Address, Pincode, State, District & Landmark

To accurately connect you with service professionals available in your area, to schedule and dispatch services to your location, and to ensure the right providers are shown for your region.

GPS Location

To identify your precise location for matching nearby service providers, enabling map-based service discovery, and navigating service professionals to your exact location.

Device Information, Android Version & App Version

To ensure the app functions correctly on your device, to debug technical issues, and to maintain compatibility across different Android devices and OS versions.

Crash Logs

To automatically detect, diagnose, and fix technical errors so we can deliver a more stable and reliable experience to all users.

Booking History & Service Preferences

To provide a personalized experience, show relevant service recommendations, manage your active and past bookings, and allow you to view your service history.

Membership Information

To manage your SERVIT membership status, apply appropriate benefits or pricing, and keep track of your subscription details.

Payment Status

To confirm payment completion, update booking status, and resolve any payment-related issues. We do not store actual card or banking credentials.

Notification Token

To deliver timely push notifications about booking updates, service professional arrivals, offers, and important account activity.

Login Activity

To monitor your account for unauthorized or suspicious access attempts, keep your account secure, and help you identify unrecognized login sessions.

We use the information we collect strictly to operate, improve, and protect the SERVIT platform. The key ways your information is used include:

• Service Matching: Connecting you with qualified local service professionals based on your location, preferences, and service needs.
• Account Management: Creating and maintaining your account, enabling secure login, and managing your profile.
• Booking & Scheduling: Processing your service bookings, tracking booking status, and coordinating with service professionals.
• Communication: Sending booking confirmations, service reminders, and important notifications via push, SMS, or email.
• Customer Support: Responding to your queries, resolving disputes, and providing technical assistance.
• Platform Improvement: Analyzing aggregated usage data to identify issues, improve features, and enhance app performance.
• Safety & Security: Detecting and preventing fraudulent activity, unauthorized access, and abuse of the platform.
• Legal Compliance: Fulfilling obligations under applicable laws, regulations, or lawful government requests.

SERVIT requests access to your device's location to provide core functionality. Location data is essential to the service marketplace experience.

What we access

Precise GPS location (latitude and longitude) from your Android device when you use the app.

Why it is needed

• To detect your current location automatically when searching for nearby service professionals.
• To show service providers available in your vicinity on the map.
• To calculate accurate service areas and estimated arrival times.
• To help service professionals navigate to your address.

SERVIT may request access to your device's camera for specific features that require photo capture.

What we access

Camera access to capture photos directly within the app.

Why it is needed

• To allow you to capture and upload a profile photo directly from your camera.
• To allow you to take and submit photos related to a service request, such as documenting an issue before a repair.
• To verify identity or location in certain service scenarios.

SERVIT may request access to your device storage or photo library to allow you to select and upload images.

What we access

Read access to your device's photo gallery or media storage to let you select photos to upload.

Why it is needed

• To allow you to select an existing photo from your gallery to use as a profile picture.
• To let you attach photos from your device to a service request or complaint.

What we do not do

• We do not browse, scan, or read files beyond what you explicitly select.
• We do not store your device files on our servers except for the specific image you choose to upload.
• We do not access private documents or non-image files.

In a future version of the app, we may introduce voice-based features such as voice search or voice-based support assistance. If this is implemented:

• Microphone access will only be requested when the voice feature is actively used.
• Audio will not be recorded passively or in the background.
• Any audio processed will be handled with the same strict security standards described in this policy.
• You will be informed via an updated Privacy Policy before such features go live.

SERVIT may request read access to certain phone state information on your Android device.

What we may access

• Device identifiers such as Device ID to uniquely identify the device for security and fraud prevention.
• Phone state to detect active calls when relevant (if applicable in future features).

Why it is needed

• To associate your account securely with a verified device.
• To prevent account sharing or unauthorized use on multiple devices simultaneously.
• To assist in automatic OTP detection for a smoother login experience.

What we do not do

We do not access your call logs, contacts, or any communication content. We do not track your call history or read your SMS messages beyond OTP auto-detection where applicable.

SERVIT requests permission to send push notifications to your device to keep you informed in real time.

Types of notifications we send

• Booking Notifications: Confirmation, updates, and completion alerts for your service bookings.
• Professional Arrival Alerts: Real-time updates when a service professional is en route or has arrived.
• Payment Notifications: Confirmation of payment receipt or status updates.
• Account Security Alerts: Notifications about login activity or account changes.
• Offers & Promotions: Relevant deals or new service announcements (you can opt out of these).

We collect a unique notification token from your device to deliver push notifications. This token is stored securely and is not shared with unauthorized third parties.

When you use the SERVIT app, we automatically collect certain device-related information to ensure proper functionality and to troubleshoot technical issues.

What we collect

• Device model name and manufacturer
• Android operating system version
• SERVIT app version number
• Screen resolution and display settings
• Device unique identifier (for security and fraud prevention)
• Crash reports and error logs

Why it is needed

Device information helps us optimize the app's performance across a wide range of Android devices, deliver compatibility updates, and quickly diagnose and resolve issues specific to certain device configurations.

What we do not collect

We do not collect your IMEI number, SIM card number, or any information that would allow direct identification of you through hardware means alone.

We collect aggregated, anonymized data about how users interact with the SERVIT app to understand usage patterns and continuously improve the product.

What we analyse

• Which features and screens are used most frequently
• Session duration and app engagement patterns
• Booking completion rates and drop-off points
• Error and crash occurrence frequency
• Search queries and service category trends (aggregated and anonymized)

As a native Android application, SERVIT does not use browser cookies. However, we do use local device storage and session tokens to maintain your app experience.

What we store locally on your device

• Authentication Tokens: Secure session tokens are stored locally to keep you signed in without requiring a password each time.
• User Preferences: App settings and preferences you have configured, such as notification preferences and display settings.
• Cache Data: Temporary data to improve loading speed and reduce repeated data requests.

How to clear local data

You can clear all locally stored data by clearing the app's cache and data through your Android device settings, or by logging out and uninstalling the app.

SERVIT uses trusted, secure authentication services to manage user sign-in and account access.

How authentication works

• You can sign in using your email and password, or via OTP (One-Time Password) sent to your phone number.
• Authentication tokens are generated upon successful login and stored securely on your device.
• Tokens expire after a defined period of inactivity to reduce the risk of unauthorized access.

What our authentication service does

• Verifies your identity securely during the sign-in process.
• Manages secure session handling so you stay signed in safely.
• Supports account recovery through verified email or phone number.

What we do not store

We do not store your plain-text password on our servers. Passwords are handled using industry-standard hashing and are never visible to SERVIT staff.

SERVIT integrates a limited set of trusted third-party services that are essential for delivering the app's core functionality.

Protecting your personal information is a top priority for SERVIT. We implement multiple layers of security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Security measures we implement

• Encrypted Data Transmission: All communication between the SERVIT app and our servers uses encrypted protocols.
• Encrypted Storage: User data stored in our cloud database is protected using encryption at rest.
• Access Controls: Strict role-based access controls ensure only authorized systems and personnel can access user data.
• Secure Authentication: User accounts are protected by secure session management, token expiry, and OTP-based verification.
• Monitoring: We monitor our systems for unusual activity, potential breaches, and security anomalies on an ongoing basis.
• Regular Reviews: Our security configurations and practices are reviewed regularly to align with current best practices.

SERVIT uses encryption as a foundational security measure to protect your data both when it is being transmitted and when it is stored.

Data in Transit

All data exchanged between the SERVIT Android app and our cloud servers is transmitted over encrypted, secure communication channels. This ensures your personal information cannot be intercepted or read by unauthorized parties during transmission.

Data at Rest

Personal information stored in our cloud database is protected using encryption at rest. Even if storage media were to be accessed physically, the data would remain protected and unreadable without the appropriate decryption keys.

Passwords

User passwords are never stored in plain text. They are processed using secure one-way hashing algorithms before storage, ensuring your password is never visible to anyone, including SERVIT staff.

Your SERVIT account security is a shared responsibility. We provide robust tools and protections; here is what you can do to keep your account safe:

• Use a strong, unique password that is not used on other services.
• Do not share your account credentials, OTP codes, or session tokens with anyone.
• Log out of your account when using a shared or public device.
• Keep your registered phone number and email address up to date for account recovery.
• Contact us immediately if you notice any suspicious activity on your account.

Login Activity Monitoring

We record your login activity — including the date, time, and device associated with each login — to help you identify and respond to any unauthorized access to your account.

We retain your personal information for as long as it is necessary to provide you with SERVIT services, or as required by applicable law.

Active Account

While your SERVIT account is active, we retain all information associated with it to deliver a complete and continuous service experience.

After Account Deletion

When you delete your account, we begin the process of permanently removing your personal data from our active systems. Certain anonymized or aggregated data (which cannot be linked back to you) may be retained for analytical and platform improvement purposes.

Legal & Compliance Retention

Some data may be retained for a limited period after account deletion where required by law — for example, financial transaction records may need to be retained as mandated by applicable tax or financial regulations.

Crash Logs & Technical Data

Crash logs and technical diagnostic data are typically retained for a short period (usually 30 to 90 days) and then deleted automatically.

As a SERVIT user, you have important rights over your personal information. We are committed to honoring these rights:

How to exercise your rights

To exercise any of the above rights, you may use the account management features within the SERVIT app, or contact us directly at servitcare@gmail.com with a clear description of your request. We will respond within a reasonable timeframe and will not charge a fee under normal circumstances.

SERVIT is not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at servitcare@gmail.com. We will take prompt steps to delete such information from our systems.

SERVIT is operated from India and primarily serves users within India. Your personal information is collected and processed in accordance with Indian data protection laws and applicable regulations.

Our cloud infrastructure providers may store and process data in data centers located in India or other countries. When data is transferred or processed outside of India, we ensure that appropriate safeguards are in place to protect your personal information.

Safeguards for international transfers

• We use only trusted cloud infrastructure providers who maintain internationally recognized security certifications.
• Data processing agreements are in place with our service providers requiring them to protect your data to the same standard as we do.
• All data transfers are conducted over encrypted connections.

We may update this Privacy Policy from time to time to reflect changes in our practices, new features, legal requirements, or other operational reasons.

How we notify you

• If we make significant changes, we will notify you through a prominent notice within the SERVIT app or via your registered email address.
• The updated policy will always be accessible within the app under "Privacy Policy" in the settings or help section.
• The "Last Updated" date at the top of this policy will be revised each time changes are made.

Your continued use

Your continued use of SERVIT after we post changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, you should stop using the app and may request deletion of your account.